Coinchange Help Center

Advice and answers from the Coinchange team

Getting Started

Are my funds insured?

Available Cryptocurrencies

Can I convert my personal account into a corporate account?

Can I email Coinchange my identity documents?

Can I open a corporate account with Coinchange?

Can I transfer funds between my personal and corporate accounts?

Can multiple people in my company access our account?

Coinchange - Transparency and Trust

Coinchange transfer limits

Getting started with Coinchange

How To Set Up 2FA Using One-Time Password (OTP)

How can I communicate with my Coinchange Yield Manager?

How can I fund my corporate account?

How do I close my Coinchange account?

How do I disable or troubleshoot my 2-factor authentication?

How do I increase my daily trading limit?

How do I link and verify my bank account?

How do I log into my Coinchange account?

How do I reset my password?

How do I submit documents?

How do I transfer crypto into my Coinchange account?

How do I transfer fiat into my Coinchange account?

How do I update my 2FA phone number or Coinchange email?

How do I update my address? Non-US Resident

How do I update my address? US Resident

How do I update my legal name?

How do I withdraw Crypto from my Coinchange account?

How do I withdraw cash from my Coinchange account?

How does trading work?

How long do crypto withdrawals take?

How long will it take my corporate account to get approved?

How to contact us

Is Coinchange safe?

Is my personal information stored securely?

My identity documents failed verification.

What are the benefits of opening a corporate account with Coinchange?

What are the fees associated with using Coinchange?

What business documents are required to open an corporate account?

What do I do if I cannot resubmit my identification documents?

What does it mean Source of Funds (SOF) document?

What is Coinchange?

What should I do if my account is compromised?

Where can I fill out an application?

Where can I find my Coinchange wallet address?

Where can I view my activity & trading orders history?

Who is eligible to use Coinchange?

Why didn’t I receive a verification email?

Why is my ID verification failing?

Will Coinchange provide me any advice on what to buy & sell?

Will I receive a tax form this year?

Getting Started

Help Articles - Funding

Account Activity

My Trade Account

Corporate Account

Help Articles - Security

Getting Started

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Can I email Coinchange my identity documents?

Getting Started

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Can I email Coinchange my identity documents?

Verifying My Identity

Can I email Coinchange my identity documents?

"Submit Identity Documents Safely via Mobile/Web App - No Email Accepted"

We do not accept email submissions. All identity documents must be submitted through the mobile or web app along with a selfie.

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Why didn’t I receive a verification email?

Why is my ID verification failing?

Will Coinchange provide me any advice on what to buy & sell?

Who is eligible to use Coinchange?

What do I do if I cannot resubmit my identification documents?

What are the fees associated with using Coinchange?

What is Coinchange?

My identity documents failed verification.

Is Coinchange safe?

How to contact us

Getting started with Coinchange

Can I open a corporate account with Coinchange?

Coinchange - Transparency and Trust

Can I email Coinchange my identity documents?

Finanse Coinchange, Inc.
261-250 Aleja Uniwersytecka
Toronto, Ontario M5H 3E5 KANADA

Coinchange Financial Inc.
Centrum zaufania korporacji 1209 Orange St.Wilmington,
Z 19801 USA

Coinchange Finanse Sp. z o.o.
ul. Romana Dmowskiego 3, Biuro 9,
Wrocław 50-203, POLSKA

Uwaga: Aktywa kryptograficzne nie są prawnym środkiem płatniczym, nie są wspierane przez rząd, a konta kryptograficzne prowadzone w Coinchange nie podlegają ochronie FDIC lub SIPC. Wartość aktywów kryptograficznych nie jest statyczna i może się znacznie zmieniać. Nie wszystkie produkty i usługi są dostępne we wszystkich obszarach geograficznych i podlegają obowiązującym warunkom Coinchange. Kwalifikowalność do określonych produktów i usług podlega ostatecznemu ustaleniu przez Coinchange. Ceny naszych produktów mogą ulec zmianie. Żadne z tej strony internetowej nie powinno być interpretowane jako zalecenie do jakichkolwiek działań. Coinchange jest zarejestrowany jako firma zajmująca się usługami pieniężnymi (MSB) pod numerem 31000185193236 w US Financial Crimes Enforcement Network (FinCEN).