Coinchange Help Center

Advice and answers from the Coinchange team
Help Center

Getting Started

Are my funds insured?
Available Cryptocurrencies
Can I convert my pre-existing personal account into a corporate account with Coinchange?
Can I email Coinchange my identity documents?
Can I open a corporate account with Coinchange?
Can I transfer funds between my personal and corporate accounts?
Can multiple people in my company access our account?
Coinchange - Transparency and Trust
Coinchange asked me for a Source of Funds (SOF) document. What does this mean?
Coinchange transfer limits
Getting started with Coinchange
How Coinchange Mitigates Risk in DeFi
How To Set Up 2FA Using One-Time Password (OTP)
How can Coinchange afford to pay high APY rates?
How can I communicate with my Coinchange Yield Manager?
How can I fund my corporate account?
How do I close my Coinchange account?
How do I disable or troubleshoot my 2-factor authentication?
How do I increase my daily trading limit?
How do I link and verify my bank account?
How do I log into my Coinchange account?
How do I manually verify my identity?
How do I reset my password?
How do I submit documents?
How do I transfer crypto into my Coinchange account?
How do I transfer fiat into my Coinchange account?
How do I update my 2FA phone number or Coinchange email?
How do I update my address? Non-US Resident
How do I update my address? US Resident
How do I update my legal name?
How do I withdraw Crypto from my Coinchange account?
How do I withdraw cash from my Coinchange account?
How do I withdraw my crypto assets?
How does Coinchange generate earn?
How does Coinchange keep the Earn Account safe?
How does trading work?
How long do crypto withdrawals take?
How long will it take my corporate account to get approved?
How often are APY rewards paid out within the Earn Account?
How to Contact US
Is Coinchange safe?
Is my personal information stored securely?
Maintenance Window Announcements
My identity documents failed verification. How do I ensure a successful submission?
What are the benefits of opening a corporate account with Coinchange?
What are the fees associated with using Coinchange?
What business documents are required to open an corporate account?
What do I do if I cannot resubmit my identification documents?
What is Coinchange?
What is DeFi?
What is the difference between the Trade & Earn accounts?
What is the rate of return paid to Earn accounts?
What is yield farming?
What should I do if my account is compromised?
Whats the minimum amount of crypto I can transfer to the Earn Account?
Where can I fill out an application?
Where can I find my Coinchange wallet address?
Where can I find the current Earn Account APY rates?
Where can I view my activity & trading orders history?
Who is eligible to use Coinchange?
Why are my funds on hold?
Why didn’t I receive a verification email?
Why do I still need to KYC on the app after submitting all my documents?
Why haven't I received any compounded earn yet?
Why is my ID verification failing?
Why is my available to withdraw balance less than my total balance?
Why trade with Coinchange?
Will Coinchange provide me any advice on which cryptocurrencies to buy & sell?
Will I receive a tax form this year?
Email Support
Getting Started
Funding
My Earn Account
My Trade Account
Corporate Account
Security
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Getting Started
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How to Contact US
Learning more about Coinchange
How to Contact US

You can reach out to our support team via email 24/7 using the following address: support@coinchange.io

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How to Contact US
Can I email Coinchange my identity documents?
My identity documents failed verification. How do I ensure a successful submission?
What do I do if I cannot resubmit my identification documents?
Why didn’t I receive a verification email?
Why is my ID verification failing?
How do I manually verify my identity?
Can I open a corporate account with Coinchange?
What is the difference between the Trade & Earn accounts?
Will Coinchange provide me any advice on which cryptocurrencies to buy & sell?
Is Coinchange safe?
What are the fees associated with using Coinchange?
What is yield farming?
What is DeFi?
Who is eligible to use Coinchange?
Maintenance Window Announcements
Coinchange - Transparency and Trust
Getting started with Coinchange
What is Coinchange?
How does Coinchange generate earn?
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Coinchange Financials, Inc.
261-250 University Avenue
Toronto, Ontario M5H 3E5 CANADA

Coinchange Financials Inc.
Corporation Trust Center 1209 Orange St.Wilmington,
DE 19801 USA

Coinchange Financials Sp. z o.o.
3 Romana Dmowskiego Street, Office 9,
Wrocław 50-203, POLAND

Note: Crypto assets are not legal tender, are not backed by the government, and crypto accounts held with Coinchange are not subject to FDIC or SIPC protections. The value of crypto assets are not static and can fluctuate substantially. Not all products and services are available in all geographic areas and are subject to Coinchange’s applicable terms and conditions. Eligibility for particular products and services is subject to final determination by Coinchange. Rates for our products are subject to change. Nothing on this website should be construed as a recommendation for any action. Coinchange is registered as a Money Services Business (MSB) number 31000185193236 with the US Financial Crimes Enforcement Network (FinCEN).

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