Coinchange Help Center

Advice and answers from the Coinchange team

Getting Started

Are my funds insured?

Available Cryptocurrencies

Can I convert my personal account into a corporate account?

Can I email Coinchange my identity documents?

Can I open a corporate account with Coinchange?

Can I transfer funds between my personal and corporate accounts?

Can multiple people in my company access our account?

Coinchange - Transparency and Trust

Coinchange transfer limits

Getting started with Coinchange

How To Set Up 2FA Using One-Time Password (OTP)

How can I communicate with my Coinchange Sales Yield Manager?

How can I fund my corporate account?

How do I close my Coinchange account?

How do I disable or troubleshoot my 2-factor authentication?

How do I increase my daily trading limit?

How do I link and verify my bank account?

How do I log into my Coinchange account?

How do I reset my password?

How do I submit documents?

How do I transfer crypto into my Coinchange account?

How do I transfer fiat into my Coinchange account?

How do I update my 2FA phone number or Coinchange email?

How do I update my address? Non-US Resident

How do I update my address? US Resident

How do I update my legal name?

How do I withdraw Crypto from my Coinchange account?

How do I withdraw cash from my Coinchange account?

How does trading work?

How long do crypto withdrawals take?

How long will it take my corporate account to get approved?

How to contact us

Is Coinchange safe?

Is my personal information stored securely?

My identity documents failed verification.

What are the benefits of opening a corporate account with Coinchange?

What are the fees associated with using Coinchange?

What business documents are required to open a corporate account?

What do I do if I cannot resubmit my identification documents?

What does it mean Source of Funds (SOF) document?

What is Coinchange?

What should I do if my account is compromised?

Where can I fill out an application?

Where can I find my Coinchange wallet address?

Where can I view my activity & trading orders history?

Who is eligible to use Coinchange?

Why didn’t I receive a verification email?

Why is my ID verification failing?

Will Coinchange provide me any advice on what to buy & sell?

Will I receive a tax form this year?

Getting Started

Help Articles - Funding

Account Activity

My Trade Account

Corporate Account

Help Articles - Security

Getting Started

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How to contact us

Getting Started

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How to contact us

Learning more about Coinchange

How to contact us

24/7 Email Support Available at support@coinchange.io

You can reach out to our support team via email 24/7 using the following address: support@coinchange.io

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How to contact us

Can I email Coinchange my identity documents?

My identity documents failed verification.

What do I do if I cannot resubmit my identification documents?

Why didn’t I receive a verification email?

Why is my ID verification failing?

Can I open a corporate account with Coinchange?

Will Coinchange provide me any advice on what to buy & sell?

Is Coinchange safe?

What are the fees associated with using Coinchange?

Who is eligible to use Coinchange?

Coinchange - Transparency and Trust

Getting started with Coinchange

What is Coinchange?

Coinchange Financials, Inc.
261-250 University Avenue
Toronto, Ontario M5H 3E5 CANADA

Coinchange Financials Inc.
Corporation Trust Center 1209 Orange St.Wilmington,
DE 19801 USA

Coinchange Financials Sp. z o.o.
3 Romana Dmowskiego Street, Office 9,
Wrocław 50-203, POLAND

Note: Crypto assets are not legal tender, are not backed by the government, and crypto accounts held with Coinchange are not subject to FDIC or SIPC protections. The value of crypto assets are not static and can fluctuate substantially. Not all products and services are available in all geographic areas and are subject to Coinchange’s applicable terms and conditions. Eligibility for particular products and services is subject to final determination by Coinchange. Rates for our products are subject to change. Nothing on this website should be construed as a recommendation for any action. Coinchange is registered as a Money Services Business (MSB) number 31000185193236 with the US Financial Crimes Enforcement Network (FinCEN).