When signing up for a Coinchange account, you must verify your identity through our web or mobile application before getting access to Coinchange services.
You must verify your identity through our verification partner Jumio through Coinchange (we do not accept verification through the support channels). There’s no need to worry though, here are a couple of scenarios on why your verification might be failing.
We could not verify the account with the verification documents provided
This can happen for the following reasons:
When taking the ID and face pictures, please make sure that the following measures are taken:
Our verification system allows for you to submit three attempts. If you have exhausted all three attempts or are unable to submit another attempt, reach out to support and we can reset your submission count.