Coinchange Help Center

Advice and answers from the Coinchange team

Funding

Are my funds insured?

Available Cryptocurrencies

Can I convert my pre-existing personal account into a corporate account with Coinchange?

Can I email Coinchange my identity documents?

Can I open a corporate account with Coinchange?

Can I transfer funds between my personal and corporate accounts?

Can multiple people in my company access our account?

Coinchange - Transparency and Trust

Coinchange asked me for a Source of Funds (SOF) document. What does this mean?

Coinchange transfer limits

Getting started with Coinchange

How Coinchange Mitigates Risk in DeFi

How To Set Up 2FA Using One-Time Password (OTP)

How can Coinchange afford to pay high APY rates?

How can I communicate with my Coinchange Yield Manager?

How can I fund my corporate account?

How do I close my Coinchange account?

How do I disable or troubleshoot my 2-factor authentication?

How do I increase my daily trading limit?

How do I link and verify my bank account?

How do I log into my Coinchange account?

How do I manually verify my identity?

How do I reset my password?

How do I submit documents?

How do I transfer crypto into my Coinchange account?

How do I transfer fiat into my Coinchange account?

How do I update my 2FA phone number or Coinchange email?

How do I update my address? Non-US Resident

How do I update my address? US Resident

How do I update my legal name?

How do I withdraw Crypto from my Coinchange account?

How do I withdraw cash from my Coinchange account?

How do I withdraw my crypto assets?

How does Coinchange generate earn?

How does Coinchange keep the Earn Account safe?

How does trading work?

How long do crypto withdrawals take?

How long will it take my corporate account to get approved?

How often are APY rewards paid out within the Earn Account?

How to Contact US

Is Coinchange safe?

Is my personal information stored securely?

Maintenance Window Announcements

My identity documents failed verification. How do I ensure a successful submission?

What are the benefits of opening a corporate account with Coinchange?

What are the fees associated with using Coinchange?

What business documents are required to open an corporate account?

What do I do if I cannot resubmit my identification documents?

What is Coinchange?

What is the difference between the Trade & Earn accounts?

What is the rate of return paid to Earn accounts?

What is yield farming?

What should I do if my account is compromised?

Whats the minimum amount of crypto I can transfer to the Earn Account?

Where can I fill out an application?

Where can I find my Coinchange wallet address?

Where can I find the current Earn Account APY rates?

Where can I view my activity & trading orders history?

Who is eligible to use Coinchange?

Why are my funds on hold?

Why didn’t I receive a verification email?

Why do I still need to KYC on the app after submitting all my documents?

Why haven't I received any compounded earn yet?

Why is my ID verification failing?

Why is my available to withdraw balance less than my total balance?

Why trade with Coinchange?

Will Coinchange provide me any advice on which cryptocurrencies to buy & sell?

Will I receive a tax form this year?

Getting Started

My Earn Account

My Trade Account

Corporate Account

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How do I transfer crypto into my Coinchange account?

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How do I transfer crypto into my Coinchange account?

Cryptocurrency Funding

How do I transfer crypto into my Coinchange account?

We currently support transfers for the following coins & tokens: Bitcoin, Ethereum, USDT, USDC and DAI. Please note that there is no limit on crypto transfers.

To transfer coins to your Coinchange account, select the Buy/Sell tab in your Coinchange account and go to Deposits. Click on the drop down menu to access the address required to transfer your crypto. When making an inbound crypto transfer, it is extremely important to ensure that the wallet address is correct. Funds that are sent to incorrect wallet addresses cannot be returned and transactions are irreversible.

If you run into any issues with transfers, please contact our support team.

Please note: Coinchange is not responsible for any loss of assets resulting from transfers to incorrect wallet addresses.

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How do I link and verify my bank account?

How long do crypto withdrawals take?

How do I withdraw Crypto from my Coinchange account?

How do I withdraw my crypto assets?

Why is my available to withdraw balance less than my total balance?

How do I withdraw cash from my Coinchange account?

Coinchange transfer limits

How do I transfer crypto into my Coinchange account?

How do I transfer fiat into my Coinchange account?

Coinchange Financials, Inc.
261-250 University Avenue
Toronto, Ontario M5H 3E5 CANADA

Coinchange Financials Inc.
Corporation Trust Center 1209 Orange St.Wilmington,
DE 19801 USA

Coinchange Financials Sp. z o.o.
3 Romana Dmowskiego Street, Office 9,
Wrocław 50-203, POLAND

Note: Crypto assets are not legal tender, are not backed by the government, and crypto accounts held with Coinchange are not subject to FDIC or SIPC protections. The value of crypto assets are not static and can fluctuate substantially. Not all products and services are available in all geographic areas and are subject to Coinchange’s applicable terms and conditions. Eligibility for particular products and services is subject to final determination by Coinchange. Rates for our products are subject to change. Nothing on this website should be construed as a recommendation for any action. Coinchange is registered as a Money Services Business (MSB) number 31000185193236 with the US Financial Crimes Enforcement Network (FinCEN).